Wolds Way Caravan and Camping Site - Privacy Policy
1. Introduction
Wolds Way Caravan and Camping Site ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share your personal information when you visit our site, use our services, or interact with us. We are committed to complying with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, address, email address, telephone number.
- Booking Information: Dates of stay, number of guests, type of accommodation (caravan, tent, etc.), vehicle registration details.
- Payment Information: Credit/debit card details (processed securely through third-party payment processors).
- Identification Information: Copies of identification documents (e.g., driver's license, passport) where legally required.
- Usage Information: Information about your use of our website and services, including IP address, browser type, and device information.
- Marketing Preferences: Your preferences for receiving marketing communications.
- Special Requirements: Any special assistance or dietary requirements you provide.
- CCTV Footage: We utilise CCTV on site for security purposes.
3. How We Use Your Information
We use your personal information for the following purposes:
- To process and manage your bookings.
- To provide you with our services and facilities.
- To communicate with you about your bookings and our services.
- To process payments.
- To improve our website and services.
- To send you marketing communications (with your consent).
- To comply with legal obligations.
- For security and crime prevention.
- To respond to your inquiries and requests.
4. Legal Basis for Processing
We process your personal information based on the following legal bases:
- Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., booking management).
- Legal Obligation: Processing is necessary to comply with legal obligations.
- Legitimate Interests: Processing is necessary for our legitimate interests (e.g., security, marketing), provided your rights and interests do not override those interests.
- Consent: We rely on your consent for certain processing activities (e.g., marketing communications). You have the right to withdraw your consent at any time.
5. Sharing Your Information
We may share your personal information with:
- Third-party service providers: Payment processors, IT support, and marketing agencies.
- Legal authorities: When required by law.
- Our employees and contractors: who require the information to perform their duties.
We will not sell or rent your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Booking data is retained for a minimum of 7 years for accounting purposes.
- CCTV footage is retained for a limited period, typically 30 days, unless required for an active investigation.
- Marketing data is retained until you unsubscribe.
8. Your Rights
You have the following rights regarding your personal information:
- Right to access: You can request a copy of the personal information we hold about you.
- Right to rectification: You can request that we correct any inaccurate or incomplete personal information.
- Right to erasure: You can request that we delete your personal information (in certain circumstances).
- Right to restrict processing: You can request that we restrict the processing of your personal information (in certain circumstances).
- Right to data portability: You can request that we provide your personal information in a portable format.
- Right to object: You can object to the processing of your personal information (in certain circumstances).
- Right to withdraw consent: If we rely on your consent, you can withdraw it at any time.
- Right to complain: You can lodge a complaint with the Information Commissioner's Office (ICO).
9. Cookies
Our website may use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Wolds Way Caravan and Camping Site
Address: Wolds Way Caravan & Camping, West Wold Farm, Malton YO17 8JE
Phone: 07960 169 219 (Derek)
Email: derek@woldswaycaravanandcamping.co.uk
12. Information Commissioner's Office (ICO)
You can find more information about your rights and how we handle your personal information on the ICO website: www.ico.org.uk